Privacy policy
Last Updated: October 17, 2026
At Ever Living Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with our services.
By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from Ever Living Co., we may collect the following information:
Personal Information
-
Full name
-
Email address
-
Phone number
-
Billing and shipping addresses
-
Order details and purchase history
-
Customer service communications
Payment Information
Payments are processed through secure third-party payment service providers. We do not directly store complete credit or debit card details on our website.
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
-
IP address
-
Browser type and device information
-
Pages visited and browsing activity
-
Referral sources
-
Cookies and similar tracking technologies
2. How We Use Your Information
We collect and process personal information for legitimate business purposes, including:
-
Processing and fulfilling customer orders
-
Arranging shipping and delivery
-
Sending order confirmations and tracking updates
-
Processing returns, refunds, and exchanges
-
Responding to customer enquiries
-
Maintaining website functionality and security
-
Preventing fraud and unauthorised transactions
-
Improving our products, services, and shopping experience
-
Sending promotional communications where permitted by law
We process personal information only where we have an appropriate legal basis, such as performing a contract, complying with legal obligations, pursuing legitimate interests, or obtaining consent where required.
3. How We Share Your Information
We may share necessary personal information with trusted third parties that help us operate our business, including:
-
Shopify: Our e-commerce platform and online store provider.
-
Payment Service Providers: To securely process payments and refunds.
-
Shipping and Fulfillment Partners: To prepare, dispatch, and deliver orders.
-
Analytics Providers: To understand website performance and customer interactions.
-
Advertising Partners: To measure advertising performance and provide relevant marketing, where legally permitted.
We share only the information reasonably necessary for these services.
We do not sell customer personal information for money.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and support advertising activities.
Cookies may be used for:
-
Maintaining shopping cart functionality
-
Remembering website preferences
-
Improving website performance
-
Understanding visitor interactions
-
Measuring marketing and advertising effectiveness
Where required by applicable law, we request your consent before using non-essential cookies, including advertising and analytics cookies.
You can manage your cookie preferences through our website's cookie consent controls, where available, or through your browser settings.
Disabling certain cookies may affect website functionality.
5. Google Analytics and Advertising
We may use Google services, including Google Analytics and Google Ads, to understand website traffic, evaluate advertising campaigns, and improve our marketing efforts.
These services may collect information about interactions with our website through cookies and similar technologies, subject to applicable consent requirements.
You can learn more about how Google uses information from websites and apps that use its services at:
https://policies.google.com/technologies/partner-sites
You can manage certain Google advertising preferences at:
https://myadcenter.google.com/
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, and loss.
Our website operates through Shopify, which provides security features designed to protect customer transactions and information.
However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
-
Fulfil orders and provide customer support
-
Maintain required business and financial records
-
Resolve disputes and process returns
-
Comply with legal, tax, and regulatory obligations
-
Protect our legitimate business interests
When information is no longer required, we take reasonable steps to delete or anonymise it, subject to applicable legal requirements.
8. Your Privacy Rights
Depending on applicable data protection laws, you may have the right to:
-
Request access to your personal information
-
Request correction of inaccurate information
-
Request deletion of eligible personal information
-
Object to certain processing activities
-
Request restrictions on how your information is processed
-
Request transfer of your information where applicable
-
Withdraw consent where processing relies on consent
To exercise your privacy rights, please contact us at:
We will review and respond to requests in accordance with applicable law.
Where UK data protection law applies, you may also have the right to complain to the Information Commissioner's Office (ICO):
9. International Data Transfers
As an online business, we may work with service providers and fulfillment partners located outside your country of residence.
Your personal information may therefore be transferred to and processed in other countries.
Where required, we use appropriate safeguards for international data transfers in accordance with applicable data protection laws.
10. Third-Party Websites
Our website may contain links to external websites or third-party services.
We are not responsible for the privacy practices, security, or content of websites operated by third parties.
We encourage you to review their privacy policies before sharing personal information.
11. Children's Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children for whom parental consent is required under applicable law.
If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
12. Marketing Communications
If you subscribe to our marketing communications, we may send you updates about new products, promotions, and special offers where permitted by law.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
Unsubscribing from promotional emails will not prevent you from receiving essential transactional messages related to your orders.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or applicable legal requirements.
Any updates will be published on this page with a revised "Last Updated" date.
We encourage customers to review this policy periodically.
14. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Ever Living Co.
Email: hello.everliving.co@gmail.com
Website: https://www.everlivingco.com/
We are committed to handling your personal information responsibly and transparently.