Refund policy

Last Updated: October 17, 2026

At Ever Living Co., customer satisfaction is important to us. We want you to shop with confidence and enjoy your lighting and home décor products.

If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We offer a 30-day return policy, allowing you to request a return within 30 calendar days of receiving your order.

To be eligible for a standard return:

The item must be unused, in its original condition, and free from damage caused after delivery.
The product should be returned with its original packaging, accessories, and included components where reasonably possible.
You must provide your order number or proof of purchase.

These conditions apply to change-of-mind returns and do not limit your statutory rights regarding faulty, damaged, or incorrectly described products.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: hello.everliving.co@gmail.com

Include your order number, the product you wish to return, and the reason for your request.

Our team will review your request and provide return instructions, including the applicable return address.

Please do not send products back without first contacting us, as return locations may vary depending on the item.

3. Return Shipping Costs

For returns due to a change of mind, customers are responsible for the direct cost of return shipping.

If you receive an incorrect, faulty, or damaged product, Ever Living Co. will cover reasonable return shipping costs or provide an appropriate alternative resolution.

Any applicable return shipping costs and instructions will be communicated before you send the item back.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at hello.everliving.co@gmail.com.

Please provide your order number, a description of the issue, and photographs if available.

We will review the issue and arrange an appropriate replacement, repair, or refund in accordance with your statutory consumer rights.

5. Non-Returnable Items

Certain items may not qualify for change-of-mind returns, including:

Personalised or custom-made products.
Items that have been damaged through misuse or improper installation.
Products that have been materially altered after delivery.

These exclusions do not affect your legal rights if a product is faulty, not as described, or otherwise fails to meet applicable consumer protection requirements.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status.

If your refund is approved, it will be issued to your original payment method.

We aim to process eligible refunds within 14 calendar days of receiving the returned goods or receiving acceptable evidence that they have been sent back, as applicable.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

7. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will do our best to accommodate your request.

If your order has already been dispatched, you may still be eligible to cancel or return it under this policy and applicable consumer protection laws.

8. Your Consumer Cancellation Rights

For eligible online purchases, customers have a legal right to cancel their order within 14 calendar days of receiving the goods, without providing a reason.

After notifying us of cancellation, you generally have a further 14 calendar days to return the products.

Where legally required, we will refund the product price and the cost of the least expensive standard delivery option offered for the original order. Additional charges for premium delivery services may not be refundable.

Refunds will be processed within the legally required timeframe.

These statutory cancellation rights apply independently of our voluntary 30-day return policy.