Terms of service

Last Updated: 17 October 2026

1. Overview

Welcome to Ever Living Co. These Terms of Service govern your access to and use of our website, https://www.everlivingco.com/, and the purchase of products offered through our online store.

Throughout these Terms, "we", "us", and "our" refer to Ever Living Co. By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable consumer protection laws.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Please read these Terms carefully before using our website or making a purchase.

2. Products and Services

Ever Living Co. offers a selection of lighting, lamps, decorative lighting, and home décor products.

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability are accurate and up to date.

However, slight variations in colour, appearance, or dimensions may occur due to screen settings, manufacturing differences, or product characteristics.

We reserve the right to update product information, modify our product range, or discontinue products at any time.

Nothing in this section limits your statutory rights if a product is faulty or not as described.

3. Product Pricing and Payments

All product prices are displayed on our website in the currency shown at checkout.

  • Product prices may change without prior notice.

  • The price confirmed at checkout will apply to your order once accepted.

  • Shipping fees are calculated and displayed at checkout before payment.

  • Any applicable taxes or additional charges will be disclosed as required by law.

  • Payments must be completed using the available payment methods displayed at checkout.

Payments are securely processed through authorised third-party payment providers.

We do not directly store complete payment card details.

4. Orders and Order Acceptance

By placing an order, you confirm that the information provided is accurate and complete.

After submitting your order, you will receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, or an obvious pricing error.

If payment has already been collected for an order we cannot fulfil, we will issue a refund to the original payment method.

5. Shipping and Delivery

We aim to process and deliver orders within the following estimated timeframes:

  • Order Processing: 1–2 business days

  • Shipping Transit: 6–8 business days

  • Total Estimated Delivery: 7–10 business days

Business days exclude weekends and public holidays.

Shipping fees are calculated and displayed at checkout based on the delivery address and products ordered.

Delivery times are estimates and may be affected by courier delays, weather conditions, or unforeseen circumstances.

For complete information, please refer to our Shipping Policy available on our website.

Nothing in these Terms affects your statutory rights concerning late or failed delivery.

6. Returns, Refunds, and Exchanges

We offer a 30-day return policy for eligible products.

Customers may request a return within 30 calendar days of receiving their order, subject to the conditions outlined in our Return and Refund Policy.

  • Change-of-mind returns may require customers to pay return shipping costs.

  • Faulty, damaged, or incorrectly supplied products will be handled in accordance with applicable consumer protection laws.

  • Eligible refunds will be processed to the original payment method.

  • Exchanges are subject to product availability.

Customers may also have statutory cancellation rights for eligible online purchases, including a 14-day cancellation period.

For further details, please review our Return and Refund Policy.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at hello.everliving.co@gmail.com.

We will make reasonable efforts to cancel an order before dispatch.

If the order has already been dispatched, you may still exercise any applicable cancellation or return rights under our Return and Refund Policy and relevant consumer protection laws.

8. Customer Responsibilities

When using our website, you agree to:

  • Provide accurate billing, shipping, and contact information.

  • Use our website only for lawful purposes.

  • Avoid activities that interfere with website security or functionality.

  • Refrain from submitting fraudulent orders or misleading information.

  • Respect our intellectual property and the rights of other users.

We reserve the right to restrict access to our services where reasonably necessary to prevent fraud, misuse, or unlawful activity.

9. Product Use and Safety

Customers are responsible for following the installation, operating, and safety instructions supplied with our products.

Lighting and electrical products must be used in accordance with their stated specifications and applicable safety requirements.

Where professional electrical installation is required, customers should use a suitably qualified professional.

Improper installation or use may create safety risks.

These requirements do not exclude or restrict any statutory rights relating to defective or unsafe products.

10. Intellectual Property

All original website content, including our branding, logos, text, graphics, design elements, and other materials, is owned by or licensed to Ever Living Co., unless otherwise stated.

You may browse and use our website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, or commercially exploit our protected content without prior written permission, except where permitted by law.

11. Third-Party Services

Our website may use third-party services for payment processing, order fulfilment, shipping, analytics, and other business operations.

These providers may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites that we do not operate or control.

However, using third-party service providers does not remove our legal responsibilities to customers.

12. Website Availability and Accuracy

We aim to keep our website accessible, secure, and accurate.

Occasionally, the website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our reasonable control.

We may update website content, features, or functionality as necessary.

We do not guarantee uninterrupted access to the website, but nothing in these Terms limits rights or remedies that cannot legally be excluded.

13. Limitation of Liability

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of statutory consumer rights.

  • Any other liability that cannot legally be excluded or restricted.

Subject to these protections, we are not responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control, except where applicable law provides otherwise.

14. Privacy and Personal Information

Your privacy is important to us.

We collect, process, and protect personal information in accordance with our Privacy Policy and applicable data protection laws.

Our Privacy Policy explains how we handle customer information, cookies, order details, and communications.

Please review our Privacy Policy for further information.

15. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business operations, services, or legal requirements.

Any changes will be published on this page with an updated revision date.

Changes will not retrospectively remove rights or protections that apply to orders already accepted.

16. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the business operating Ever Living Co., subject to mandatory consumer protection laws.

Customers retain all statutory rights and protections provided by the laws applicable to their purchases, including mandatory consumer protections in their country of residence.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be waived.

17. Contact Information

If you have any questions regarding these Terms of Service, your order, or our products, please contact us.

Ever Living Co.

Email: hello.everliving.co@gmail.com

Website: https://www.everlivingco.com/

Our customer support team is available to assist with enquiries regarding orders, products, shipping, returns, and general customer service.

Thank you for choosing Ever Living Co. We appreciate your trust and look forward to helping you create a comfortable and beautifully illuminated home.