Shipping policy

Last Updated: October 18, 2026

At Ever Living Co., we are committed to providing a reliable, transparent and convenient shopping experience. We aim to process and deliver your lighting and home décor products efficiently while keeping you informed throughout the shipping process.

Please review this Shipping Policy before placing an order.

1. Order Processing Time

• All orders are typically processed within 1–2 business days after payment confirmation.
• Orders are processed Monday to Friday, excluding public holidays.
• Orders placed on weekends or public holidays are processed on the next business day.
• Processing time is the time needed to prepare and dispatch your order.
• Once your order has been dispatched, you will receive a shipping confirmation email.

2. Delivery Times

We offer standard delivery to eligible addresses within the United Kingdom.

• Business days exclude weekends and public holidays.
• Delivery estimates are calculated from the date your order is confirmed and payment is successfully processed.
• Delivery times are estimates and may vary due to courier operations, seasonal demand, weather conditions or unforeseen circumstances.
• Unless we agree otherwise with you, we will deliver your order within 30 days of the order date.

3. Shipping Costs

• The qualifying order value is calculated after any applicable discounts and before shipping charges.
• Shipping charges are shown at checkout before you pay.
• We do not add any further shipping charges after checkout.

4. Shipping Destinations

We currently deliver to addresses in England, Scotland, Wales and Northern Ireland.

We do not currently deliver to:

• The Channel Islands
• The Isle of Man
• BFPO addresses
• Addresses outside the United Kingdom

If your address is not eligible for delivery, you will be told at checkout and will not be able to complete your order.

5. Taxes and Import Duties

All prices shown on our website are in GBP and include VAT where applicable. You will not be asked to pay any customs charges, import duties or additional taxes on delivery.

6. Order Confirmation and Tracking

• After placing your order, you will receive an order confirmation email.
• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
• Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

7. Multiple Shipments

Depending on product availability and fulfilment arrangements, items from the same order may be shipped separately.

If your order arrives in more than one package, each shipment may have its own tracking information. You will not be charged any additional shipping for separately dispatched items beyond the amount confirmed at checkout.

8. Delivery Delays

Although we aim to meet our estimated delivery times, occasional delays can occur due to circumstances beyond our control, including:

• Courier or transportation disruptions
• Public holidays and peak shopping periods
• Severe weather conditions
• Unexpected fulfilment or logistical delays

If your order has not arrived within the estimated delivery time, please contact our customer support team and we will investigate with our delivery partners.

If your order has not arrived within 30 days of the order date, you may cancel it and receive a full refund. Your statutory consumer rights are not affected by delivery delays.

9. Incorrect or Incomplete Shipping Addresses

• Please make sure the shipping address you enter at checkout is accurate and complete.
• If you notice an error, contact us as soon as possible.
• We will make reasonable efforts to update the address before dispatch, but we cannot guarantee changes once an order has been shipped.

10. Lost or Missing Packages

If your order has not arrived within the estimated delivery time, please contact us so we can investigate with our delivery partners.

If a package is confirmed lost in transit, we will arrange a replacement or a refund at no additional cost, in line with applicable consumer protection laws.

11. Damaged Packages

If your order arrives damaged, please contact our customer support team with your order number and photographs of the damaged item or packaging, if possible.

We will review the issue and arrange an appropriate resolution, including a replacement or refund where applicable. This does not affect your statutory consumer rights.

12. Contact Information

If you have any questions about shipping, delivery times, order tracking or your purchase, please contact us.

Ever Living Co.
Operated by Ecom Hustle LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: hello.everliving.co@gmail.com
Website: https://www.everlivingco.com/
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)

We aim to reply to all enquiries within 1–2 business days.